-Bosses are no longer customers, they are suppliers.
-No one should be able to make a living simply planning, watching, controlling, or evaluating the actions of others.
-A supervisor in the regulatory unit of a drug company named these principals for her unit:
No more privileges.
No umbrella protection from me.
We each take ownership and accountability.
Stop treating me, your boss, as your client. Focus on external clients.
Start getting your own clients.
No more blaming other groups, no more victims.
We will act as if we have competition for our services.
-It is a misuse of power to take responsibility for solving problems that belong to others.
-If there is no transformation inside each of us, all the structural change in the world will have no impact on our institutions.